Communication Skills Masterclass: A Blueprint For Home/Work

Communication Skills | Leadership | Relationship Skills | Management Skills | Emotional Intelligence | Listening

What you'll learn

Expand your ability to communicate effectively with everyone around you

Identify your native style of communicating

Learn how to listen and express empathy

Build high levels of trust and goodwill

Make it safe for people to open up and communicate honestly and vulnerably

Disclose your point of view, feelings, and needs in a way that garners support

Give feedback that uplifts and motivates

Build equals relations rather than being in a one-up or one-down position

Set expectations and apply consequences to harmful behavior

Resolve conflict and negotiate win-win agreements

Instill responsibility and hold people accountable for their behavior

Move others into goal-setting and problem-solving

Ask questions that empower people with responsibility for their well-being and success

Requirements

A desire to improve your communication skills

A willingness to learn and grow in emotional intelligence

Description

Hi and a big welcome to my course to become a master at communication. Did you know?70% of employers from around the world state that communication is the top skill they desire in new hires.Effective communication can increase team productivity by 20 to 25%.Over 50%workers report that poor communication negatively impacts their job satisfaction.Ineffective communication significantly affects trust between leaders and their teams.Poor communication is a primary cause of customers jumping ship for other competitors.Furthermore, poor communication in the home leads to an increase in conflict, misunderstandings, decreased trust, emotional distress, weakened family bonds, and negative impacts on mental health, particularly for children.Our communication matters. Virginia Satir, a researcher, best-selling author, family therapist and foremost expert on the topic of communication has said: "Communication is the largest single factor determining the kinds of relationships an individual has with others and what happens to him in the world around him. How he manages his survival, how he develops intimacy, how productive he is (and I would add what type of leader he/she is)…all are largely dependent on his communication skills." I say "Amen." Communication is at the heart of our relationships. In fact, I will say that the quality of our relationships is a function of how well we communicate. If you want to improve your relationships and/or your leadership, then you have to improve how you communicate. It’s that simple.Our communication matters because we are interdependent. No one exists or works in isolation. We work together to achieve results whether in a marriage and family, a community organization, or on the job. In fact, consider that even the most powerful person in any organization would accomplish little if not for the web of relationships with whom he or she interacts daily. Therefore, much of your effectiveness and success in all aspects of your life (with your life partner, children and extended family, friends, people you associate in your church, community organizations or as a leader or member of a team) depends upon the quality of your communication. When your communication is poor your effectiveness is greatly diminished. On the other hand, when your communication is clear and healthy then your effectiveness and ability to generate positive outcomes is greatly increased. As the great basketball coach Mike Krzyzewski once said, “Effective teamwork begins and ends with effective communication.”That is what this course is all about. I’m going to teach you skills and strategies to improve the quality of your communication. We’ll be talking about ways to build high levels of trust and accountability that will not only bless you with greater happiness and wellbeing but unleash the success of the people around you.By going through this course you will learn 15 powerful and usable skills to:Communicate with confidenceBuild high levels of empathy, trust and goodwillBecome more assertive and advocate your point of view in a way that garners supportFind the right balance between assertiveness and empathy Understand four communication styles and when to use eachMake it safe for people to open up and communicate honestly and vulnerablyGive positive feedback that uplifts and motivatesGive feedback when behavior or performance fails to meet your expectationsSurface and resolve animosities so all parties winResolve conflict and negotiate win-win agreementsInstill responsibility and hold people accountable for their behaviorMove others into goal-setting and problem-solvingAsk questions that empower others with responsibility for their well-being and successI also want to mention that the course includes lots of extras. My students love the high quality handouts I offer them so they can review the material and even use as a "cheat sheet" which they can access when facing a crucial conversation. I also offer you a ton of exercises make the concepts usable. It’s one thing to understand a concept in your head but the power is in applying it to your life. The exercises help you do so. I also make the course available as an audio so you can listen on the go, instead of being on your device or computer.

Overview

Section 1: Course Overview and Relationship Assessment

Lecture 1 Introduction and Overview

Lecture 2 A Goodwill Challenge

Lecture 3 Tips to Get the Most from the Course

Lecture 4 My Relationship Network

Section 2: Four Styles of Communication

Lecture 5 Overview of Four Styles of Communication

Lecture 6 Styles of Communication: Dominate, Accommodate, and Avoid

Lecture 7 When to Use the Three Styles

Lecture 8 Collaboration

Lecture 9 Seven Patterns

Section 3: Emotional Self-Regulation

Lecture 10 Key Moments: What are Your Emotional Triggers?

Lecture 11 The Empowerment Model: Anatomy of a Key Moment

Lecture 12 Mindset for Managing Your Key Moments

Lecture 13 Strategies in Emotional Self-Regulation

Section 4: Introduction to Skills that Strengthen

Lecture 14 The Cycle of Strengthening vs. Weakening Behavior

Lecture 15 The Search for Help

Lecture 16 What Weakens Others (Even When We Intend to Help)

Lecture 17 Desired Outcomes from the Cycle of Strengthening Behavior

Lecture 18 Maturation Over Problem-Solving

Section 5: Empathy Skills (Supporting Others)

Lecture 19 Overview of Empathy Skills

Lecture 20 Building Goodwill

Lecture 21 Respecting

Lecture 22 Affirming

Lecture 23 The Affirming Skill

Lecture 24 Listening

Lecture 25 Giving Up on Soccer-An Example of Listening

Lecture 26 Poor Listening Responses

Lecture 27 Keys to Effective Listening

Lecture 28 Supporting

Section 6: Honesty Skills (Advocating for Self and Confronting Others)

Lecture 29 Overview of Honesty Skills

Lecture 30 Disclosing

Lecture 31 A Personal Story in Disclosure

Lecture 32 The Left-Hand Column

Lecture 33 Carefronting

Lecture 34 Introduction to Harnessing Harmful Behavior

Lecture 35 Harnessing-Setting Clear Expectations

Lecture 36 The Steps of Harnessing

Lecture 37 Guidelines for Harnessing

Lecture 38 Example of Harnessing on the Job

Lecture 39 Leveling

Lecture 40 The Steps of Leveling

Lecture 41 The Steps of Leveling-Part II

Lecture 42 Negotiating Agreements and Resolving Conflict

Lecture 43 Four-Step Process for Negotiating Agreements and Resolving Conflict

Lecture 44 Steps 3 and 4 of Negotiating Agreements

Lecture 45 Negotiating Agreements at Home

Lecture 46 Negotiating Agreements at Work

Section 7: Responsibility Skills (Empowering Others)

Lecture 47 Overview of Responsibility Skills

Lecture 48 Asking Powerful Questions

Lecture 49 Valuing-Steps 1-3

Lecture 50 Valuing-Steps 4-6

Lecture 51 An Example of Valuing

Lecture 52 Committing and Accounting

Lecture 53 Empowering People with Greater Authority

Lecture 54 Encouraging Autonomy

Lecture 55 Contracting

Section 8: Summary and Conclusion

Lecture 56 Summary and Conclusion

Lecture 57 Bonus Lesson

Everyone interested in improving their face-to-face communication skills,Leaders and managers who want to influence others to achieve better results,Parents who want to understand and better influence their children,Spouses who want to get along better