Enhancing User Experience In The Workplace

How to transform and delight - a guide for facilities / operations team, real estate and workplace professionals

What you'll learn

The basics of great user experience

How workplace operations affect user experience and how to improve it

What makes a great workplace experience

How to analyse your current user experience

What process and tools help to continually improve workplace experience

Examples and Case Studies

Activities to help you

Requirements

Any experience

Equipment for writing down responses to activities

Description

In today's world, the workplace experience has never been more important. Home working, the fight for talent and the need for workplaces to respond to user needs are all putting pressure on organisations. The cost of workplaces and their operations have to be justified in order to stay relevant. But how do we know what a great workplace should be?In this comprehensive course, you'll learn how to elevate the user experience within your workplace to create an environment that makes it a pleasure to work in; boosting user satisfaction, productivity, and even your career prospects. Designed specifically for those responsible for delivering workplaces, this course will provide you with the skills and knowledge to design and manage spaces that cater to the needs of your users, ensuring amazing workplace experiences.What You'll Learn:Understanding User Experience (UX): Grasp the fundamentals of UX and its importance in workplace management.What makes a great workplace experience: How workplace operations affect user experience and how to improve itUser-Centred Design: Learn approaches to space design that prioritises user needs and preferences, whilst making your job easier.How culture influences workplaces: What should you look out for that can disrupt your plans to improve the workplace.A new methodology: What process and tools to utilise to measure and continually improve workplace experience.Examples and Case Studies: Real life examples of great workplace experiences

Overview

Section 1: Introduction

Lecture 1 Introduction and background

Lecture 2 Thinking about experiences

Lecture 3 A definition of user experience

Lecture 4 Key Elements of UX

Lecture 5 An example of a user-centric approach

Lecture 6 Benefits of UX in the Workplace

Lecture 7 Activity 1

Section 2: What elements of operations causes workplace dissatisfaction?

Lecture 8 Common Pain Points in Workplace Operations

Lecture 9 Impact of poor operations on employee experience

Lecture 10 Activity 2

Section 3: The Importance of Understanding Culture

Lecture 11 Culture eats strategy for breakfast

Lecture 12 What is Workplace Culture?

Lecture 13 How Culture Affects Operations

Lecture 14 Examples of Misaligned Culture

Lecture 15 Cultural Norms and UX Design

Lecture 16 Example of where culture is in conflict with operations

Lecture 17 Causes of Resistance to Change

Lecture 18 Activity 3

Section 4: Key Influencers of UX in the Workplace

Lecture 19 Key Influencers of UX in the Workplace

Lecture 20 Hierarchy of UX expectation

Lecture 21 Activity 4

Section 5: Improving Workplace UX: The Foundations

Lecture 22 Organisation Support Functions

Lecture 23 Organisation Support Activities

Lecture 24 The UX Mindset

Lecture 25 Tactics for PERS Mindset

Lecture 26 Benefits of the UX Mindset

Lecture 27 Activity 5

Section 6: Resetting the Workplace UX: The Strategic Approach

Lecture 28 A quote

Lecture 29 The Methodology

Lecture 30 Understanding Organisation’s Vision & Values

Lecture 31 Case Study: How Visions and Values Translate to Workplace

Lecture 32 Activity 6

Lecture 33 User Journey Walkthrough

Lecture 34 Activity 7

Lecture 35 Case Study: How Mapping Informs Design

Section 7: Thank you

Lecture 36 Closing Message

Facilities Management practitioners,Office Managers,Workplace Operations,Workplace Strategists,Corporate Real Estate Professionals,Anyone interested in improving workplace environments