Managing Conflict: Interpersonal Conflict

Improve relationships by managing interpersonal conflict effectively

What you'll learn

Identify types of conflict

Identify sources of interpersonal conflict

Distinguish between responding and reacting

Describe how to manage conflict so it is functional and positive

Discuss how third-party influences and miscommunication affect conflict

List ways to lessen conflict due to miscommunication

Define empathy and active listening

Identify 5 steps to engage with interpersonal conflict

Ask questions to understand different perspectives

List the 4 steps in communicating needs and interests

Requirements

There are no prerequisites for this course. It's open to everyone.

Description

Learn skills for successful conflict intervention and de-escalation.Conflict is a natural part of human interaction, and the way we handle it can significantly impact our relationships. Dr. Kevin Jones, an expert in conflict management, mediation, and de-escalation with over 20 years’ experience providing training in the field, will explain and demonstrate how to successfully manage interpersonal conflict.You’ll learn how to identify types and sources of conflict, how third-party influences and miscommunication affect conflict, steps for engaging with interpersonal conflict, and the role of empathy in conflict minimization.You’ll also learn key communication skills important for conflict management including distinguishing between responding and reacting, avoiding miscommunication, how to ask questions for clarity regarding different perspectives, and four steps to communicate your own needs and interests.By the end of this course, you’ll have the tools you need to plan and prepare for a functional conflict process that leads to positive outcomes.Topics covered include:Identifying types of conflictIdentifying sources of interpersonal conflictDistinguishing between responding and reactingDescribing how to manage conflict so it is functional and positiveDiscussing how third-party influences and miscommunication affect conflictListing ways to lessen conflict due to miscommunicationDefining empathy and active listeningIdentifying 5 steps to engage with interpersonal conflictAsking questions to understand different perspectivesListing the 4 steps in communicating needs and interestsEnjoy award winning HD content in the “Uniquely Engaging”TM Bigger Brains Teacher-Learner style!

Overview

Section 1: Managing Conflict: Interpersonal Conflict

Lecture 1 Introduction

Lecture 2 Preparation for Interpersonal Conflict

Lecture 3 Identifying Interpersonal Conflict

Lecture 4 Interpersonal Communication and Conflict

Lecture 5 Engagement with Interpersonal Conflict (Part 1)

Lecture 6 Engagement with Interpersonal Conflict (Part 2)

This course is for business professional who needs to improve conflict resolution skills.