Mastering Servicenow Administration: From Basics To Expert

Master the Core Skills of ServiceNow Administration

What you'll learn

Incident, Problem, Change, Knowledge Management

User Administration, User Interface

Table Creation, Form Design, Sections

Views View Rules

Dictionary Properties, Dictionary Overrides

Data Look Up Rules

Tables & Filters

UI Policy's Data Policy's

Update Sets

Access Controls

Reports & Dashboards, SLA Definitions

Metric Definitions

Import Sets

Requirements

No Programming experience is required

Description

Course Description:Unlock the full potential of ServiceNow by mastering the essential skills and tools required for a successful career as a ServiceNow Administrator. This comprehensive course is designed for both beginners and professionals aiming to elevate their expertise in managing, configuring, and optimizing ServiceNow platforms.What You’ll Learn:ServiceNow Fundamentals – Grasp the foundational concepts and navigation of ServiceNow, including user interfaces, workflows, and role-based access.Instance Management – Learn to manage ServiceNow instances effectively, including instance creation, cloning, and data separation.User and Role Management – Get hands-on with user provisioning, role creation, and permission control to secure and organize your ServiceNow environment.Form and List Configuration – Explore customizations to forms, lists, and fields to enhance data accessibility and usability.Service Catalogs & Request Management – Build and manage service catalogs and items to streamline request processes and improve user experience.Change, Incident, Problem, and Knowledge Management – Dive deep into ServiceNow’s ITSM modules, mastering configuration and best practices for each.Reports & Dashboards – Develop reports and dashboards to analyze and visualize data, offering insights to drive business decisions.Automation with Workflows & Flow Designer – Automate processes with workflows, flow designer, and business rules for a more efficient and responsive system.Instance Security & Data Policies – Ensure data integrity and instance security with policies, ACLs, and encryption.Why This Course? This course will empower you with the tools and skills to administer ServiceNow with confidence, support users, and deliver significant value to your organization. By the end of the course, you’ll be prepared to take on real-world challenges and help your business harness the full potential of ServiceNow.Course Highlights:Interactive, hands-on labs and real-life examples.Guidance on best practices for a successful administration career.Practice tests and mock interviews for ServiceNow Administrator certification preparation.Who Should Enroll:Aspiring ServiceNow administrators and IT professionals looking to gain specialized skills in platform management.ServiceNow users seeking to advance their role to a platform administrator position.Anyone interested in leveraging ServiceNow as an administrator to improve organizational efficiency.Enroll today and start building your career as a ServiceNow Administrator!

Overview

Section 1: Introduction

Lecture 1 Introduction

Lecture 2 Steps to start ServiceNow career

Lecture 3 User Administration

Lecture 4 User Interface

Lecture 5 ServiceNow Products

Lecture 6 ServiceNow Architecture

Lecture 7 Incident Management

Lecture 8 Problem Management

Lecture 9 Change Management

Lecture 10 Change Management Contnuation

Lecture 11 Knowledge Management

Lecture 12 Form Design

Lecture 13 Form Sections & Views

Lecture 14 View Rules

Lecture 15 Dictionary Properties

Lecture 16 Dictionary Properties Continution

Lecture 17 Process Flow

Lecture 18 Child tables (extended tables)

Lecture 19 Data Lookup Rules

Lecture 20 Update Sets

Lecture 21 Tables & Filters

Lecture 22 Ui Policy

Lecture 23 UI Policy Continution

Lecture 24 Data Policy

Lecture 25 Access Controls

Lecture 26 Reports & Dashboards

Lecture 27 Dashboards

Lecture 28 Service Level Aggrements

Lecture 29 SLA & Metric Definitions

Lecture 30 Import Sets

Lecture 31 Import Sets continuation

Lecture 32 Import Sets Continuation & Transform Maps

Section 2: Closure Message

Lecture 33 Trainer message

Aspiring ServiceNow Administrators,IT Professionals & System Administrators,ServiceNow Users,Students & Fresh Graduates in IT Fields,Professionals Preparing for Certification,Business Analysts & Process Managers