Mastering Jira Virtual Agents: Flows, Intents & More

Jira Service Management virtual agent essentials | Tier 0 support | Optimize automation for effective customer service

What you'll learn

• Define the main parts of a virtual agent
• Create effective intents for virtual agents
• Build a virtual agent in Jira Service Management
• Explain how virtual agents support a support team
• Articulate what Tier 0 support is and why it is important

Requirements

• Jira Service Management experience is useful
• Access to a Jira Premium (or enterprise) instance is helpful

Description

Unlock the full potential of Jira Service Management virtual agents with this comprehensive course designed for professionals who want to master virtual agent functionality and automation. Whether you're new to virtual agents or looking to refine your skills, this course offers a step-by-step approach to understanding and building virtual agent capabilities that transform customer support.

We begin by exploring foundational concepts, such as tier 0 support and its importance in creating efficient, scalable customer service systems. You’ll gain a system-agnostic understanding of how virtual agents function, providing you with the knowledge to work confidently across various platforms. From there, we shift focus to Jira-specific tools and techniques that bring virtual agents to life.

Learn how to design effective flows, build intents, and create precise training phrases that allow virtual agents to handle customer inquiries with ease. We’ll guide you through real-world examples, troubleshooting tips, and best practices to help you optimize your virtual agents for seamless performance. Along the way, you’ll discover strategies for continuous improvement to ensure your virtual agents evolve with your customers' needs.

By the end of this course, you’ll have the skills to set up, manage, and enhance virtual agents in Jira Service Management, positioning yourself as a key contributor to your team’s ITSM strategy. Whether you’re an IT professional, team leader, or aspiring automation expert, this course will equip you with the tools and confidence to succeed. Enroll now and take your customer service automation to the next level!

Who this course is for:

• Agents looking to understand how Virtual agents work
• Jira project admins looking to reduce incoming tickets
• IT managers interested in deploying virtual agents