Conversations with Things : UX Design for Chat and Voice

Welcome to the future, where you can talk with the digital things around you: voice assistants, chatbots, and more. But these interactions can be unhelpful and frustrating - sometimes even offensive or biased. Conversations with Things teaches you how to design conversations that are useful, ethical, and human–centered—because everyone deserves to be understood, especially you.

"Conversations with Things is a wonderful resource for designers working with voice. Throughout the book, Diana and Rebecca lay out a good foundation for designers to create inclusive and accessible conversations."—Regine Gilbert, author of Inclusive Design for a Digital World, designer and educator

"Deibel and Evanhoe teach conversation design using practical, actionable examples, and in such a way that it's a delight to read—not just another book that feels like homework."—Cathy Pearl, author of Designing Voice User Interfaces

"The UX community finally has a comprehensive but easy–to–read guide to navigate the nuanced and sometimes messy process of conversation design."—Mark C. Webster, Director of Voice and Audio Products, Adobe

"Witty in tone and full of real–life examples, Conversations with Things thoroughly covers the topic of conversation design from the basics of prompt–writing to the complexities of multimodal interactions. I highly recommend this book for experts and novices alike."—Lisa Falkson, Senior VUI Designer, Amazon


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