Business Etiquette Basics

Tips on business etiquette to practice in American/Western business contexts

What you'll learn
Recognize the importance of managing one's self-image at work
Identify appropriate phone and email etiquette
Recognize appropriate professional clothing and attire
Evaluate suitable office place behavior
Requirements
No requirements necessary. Open to new hires and those decades into their career.
Description
This course aims to educate and build upon prior knowledge about business etiquette skills to employ in American/Western business contexts. The topics of the course include, but are not limited to, self-image and overall presence, communicating at work, for example, at conferences, by phone, and/or by email, and behaviors to practice and avoid in a shared workspace. The course also includes suggestions on clothing to wear to work, as well as tips on style, color fit, and accessories to wear. The intended audience is those who have never worked, individuals currently interviewing, new hires, and professionals with years and/or decades of experience.The learning outcomes for the course are the following:Recognize the importance of managing one's self-image at workIdentify appropriate phone and email etiquetteRecognize appropriate professional clothing and attireEvaluate suitable office place behaviorThe course includes videos, short quizzes, articles/links, and opportunities to connect the course content to the real world. It is our hope that upon finishing this course you will have a better understanding of the importance of business etiquette, skills to improve your communication by phone and email, and knowledge of general do’s and don’ts at the workplace. Further, we hope you are able to present your best self at work by looking and behaving professionally with clients and colleagues.

Overview

Section 1: Course Introduction

Lecture 1 Course Promo Video

Lecture 2 Course Introduction Video Lecture

Section 2: Business Etiquette

Lecture 3 Business Etiquette Video Lecture

Section 3: Networking Etiquette

Lecture 4 Networking Etiquette Video Lecture I

Lecture 5 Networking Etiquette Video Lecture II

Lecture 6 Networking Etiquette Video Lecture III

Section 4: Appearance at Work

Lecture 7 Appearance Video Lecture I

Lecture 8 Appearance Video Lecture II

Section 5: Email Etiquette

Lecture 9 Email Etiquette Video Lecture I

Lecture 10 Email Etiquette Video Lecture II

Section 6: Phone Etiquette

Lecture 11 Phone Etiquette Video Lecture I

Lecture 12 Phone Etiquette Video Lecture II

Section 7: Additional Tips Module

Lecture 13 Additional Tips Module Video Lecture

Section 8: Wrap Up

Lecture 14 Wrap-Up Video Lecture

For beginners with little to no work experience as well as for seasoned professionals who may need a refresher on etiquette.