Customer Service: Soft Skills Fundamentals
Customer Service: Soft Skills Fundamentals
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 160 MB | Duration: 40m
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz
Language: English | Size: 160 MB | Duration: 40m
How to keep your head when everyone else is losing theirs
What you'll learn
How to take care of yourself while taking care of others
How to really listen to customers, not just hear their problems
How to be personable even when you're not there in person
Description
Starting a new career in customer service can be intimidating. How will you deal with all those people? New employee training can teach you how to turn on the lights and work the computers, but you need to know more about the non-tangibles, the soft skills of getting along. This course will help you develop the soft skills you need to thrive when facing clients day after day.
Who this course is for:
People starting out in a customer service career will benefit from this course.
First time customer service reps should take this course to prepare themselves for their new job.