Konnect Insights Mastery

Learn how to undertake Customer Experience Management using Konnect Insights

What you'll learn
Learn practical applications of CXM fundamentals
Learn how to set up and use Konnect Insights
Learn digital Marketing and Analytics using Konnect Insights
Learn response management and community engagement using konnect insights

Requirements
Conceptual Knowledge of Customer Experience Management, Marketing and CXM analytics
Complete the Customer Experience Management - Foundation Course

Description
The focal point of this course centers on showcasing the practical functionalities inherent in the Konnect Insights platform. Through this comprehensive curriculum, participants will adeptly apply their acquired knowledge in real-world scenarios utilizing Konnect Insights. The course delves into analyzing social media and social listening data, equipping learners with the skills to navigate complex processes in both social listening and publishing domains.Throughout the program, participants will gain proficiency in dissecting social media metrics, understanding trends, and extracting actionable insights crucial for informed decision-making. They will also learn to harness the power of Konnect Insights' tools to streamline social media management tasks, enhancing efficiency and effectiveness in their social media strategies.Additionally, the course emphasizes practical earning, providing practical exercises and case studies that simulate real-world scenarios. Participants will have the opportunity to apply their knowledge in a controlled environment, honing their skills and confidence in utilizing Konnect Insights to its full potential.By the end of the course, participants will emerge equipped with the expertise to leverage Konnect Insights as a powerful tool in their social media arsenal. They will be proficient in conducting in-depth social listening analyses, optimizing content strategies, and driving impactful engagements across various social media platforms.Join us on this transformative journey and unlock the full capabilities of Konnect Insights for actionable insights and strategic social media management.

Who this course is for:
marketing professionals,graduates,business diploma,post graduate students,seasoned professionals looking to upskill,students looking to upskill